While a day consists of 24 hours, sometimes our busy
schedules make it seem like there are severely fewer hours in the day to get
the important things done. Trying to
balance work, family, and leisure time can often be a struggle for the common
business person working 40+ hours a week.
That being said, Concierge services are becoming a more efficient way
for families, businessmen, businesswomen, and anyone in between to complete
errands without having to leave the family or risk a low in production. The only thing often holding people back from
utilizing such helpful services from concierge providers is this reoccurring
question: How can I allow a
stranger to complete some tasks that sometimes can be personal?
To help answer this question, it may be of interest to you
to ask questions before turning away concierge services without thought. The following is a list of questions you
should consider asking the next time you interview a concierge service provider
who you are trusting to help you get caught up on your day.
Are your employees fully insured and bonded?
As a rule, all employees should be fully insured and
bonded. By hiring an insured and bonded
concierge/errand service, you are protecting yourself from loss, as well as
choosing a service that is responsible and professional. Make sure to ask not only about liability
insurance, but also, messenger insurance which covers your items while they are
being transported between locations.
Are your employees fully trained? What kind of training do they go through?
Before fully committing to a concierge, look for answers to
this question that is along the lines of the following keywords: Time
Management, Business Etiquette, Confidentiality, Professionalism, and Utmost
Quality Service. You should make it a
priority to find concierge providers that offer trustworthy, professional
service.
Can your employees help us with notary matters?
It can be to your benefit to choose a service with licensed
notaries. This way, they have the
ability to validate and witness financial and legal documents that you may
have.
What can I expect from your company in regards to my
confidentiality?
A professional concierge service requires all of their
employees to undergo extensive confidentiality training. With this training, you can rely on your
concierge service providers to keep your information under lock and key,
keeping it safely away from anyone that does not need to know your personal
information. In addition, all employees are
required to sign a confidentiality agreement in order to minimize the exposure
of your privacy.
How do you insure the Security of my possessions?
Concierge services not only have proper insurance in place,
but also have policies in place to assure basic security of your items while they
are being transported. For example: Our employees
are trained on proper handling and transporting of customer possessions.
What kind of response to my emails and phone calls can
I expect?
If you need a concierge, your time is short and a quick
response is necessary. A concierge
company, such as Counterparts, is prepared to handle you’re calls and emails at
the very least during normal business hours.
How do your employees dress?
All of our employees are required to maintain an outward
appearance that parallels our company’s standards of professionalism and
customer service. With that in mind, our
employees are always dressed appropriately and professionally.
How are your employees selected?
By asking this question you are not only showing interest in
the employee selection process, but also are interested in the types of people
that are selected to help you complete your vigorous to-do lists. Our employees are handpicked from within the
Omaha area. They go through intensive
background checks and are closely monitored to ensure that you and your
possessions are safe and in good, caring hands.
Counterparts has a desire to serve and are passionate about outstanding
service to our clients. Our goal:
bringing you success and productivity by eliminating jobs and tasks that get in
the way of what you believe is important.
We are committed to always providing exceptional service to our loyal clients.
The above represent minimum standards of Service every professional
concierge company must commit to before servicing their customers.
Could you benefit from using a concierge service? Give us a call to set up an appointment or to
inquire about more information.
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